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Hassle-free returns within 10 days of delivery
Email support@goldshreem.com or WhatsApp us with your Order ID and reason for return.
Attach clear photos showing the product and any defects or damage. This helps us process your request faster.
Once approved, we'll send you a prepaid return shipping label via email within 24 hours.
Once we receive and inspect the item, your refund is processed in 5–7 business days, or your exchange is shipped immediately.
Once we receive your returned item, we inspect it within 1–2 business days. The refund is then processed to your original payment method within 5–7 business days. For UPI/bank transfers, it may take up to 7–10 days depending on your bank.
Yes! You can exchange your bracelet for any item of equal or lesser value within 10 days. If the new item costs more, you'll need to pay the difference. Exchanges are processed once we receive the original item back.
For defective or wrong items, we provide a free prepaid return label. For other eligible returns, the customer bears the return shipping cost. We recommend using a tracked courier service.
We're so sorry! Please photograph the damage and email us at support@goldshreem.com within 48 hours of delivery. We'll arrange a free replacement or full refund with priority processing — no need to return the damaged item.
Yes. For COD returns, the refund is processed as a bank transfer (NEFT/IMPS) to your provided bank account details. Please share your account number and IFSC code when initiating the return.
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