Privacy Policy

Welcome to GOLDSHREEM Crystals ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and how you can control it when you visit goldshreem.com or make a purchase from us.

By using our website, you agree to the practices described in this Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of information to process your orders and improve your experience:

Personal Information (provided by you):

• Full name, email address, and mobile number
• Delivery address, city, state, and pin code
• Payment method (we do not store card/bank details — these are handled by Razorpay)
• Order history and product preferences
• Messages or enquiries sent to our support team

Automatically Collected Information:

• Browser type, device type, and operating system
• IP address and approximate location
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

• Processing and fulfilling your orders
• Sending order confirmations, invoices, and shipping updates
• Providing customer support and resolving disputes
• Sending promotional emails and offers (only if you've opted in)
• Improving our website, products, and user experience
• Preventing fraud and ensuring website security
• Complying with legal obligations

3. Sharing of Information

We share your information only when necessary and with the following trusted parties:

• Courier Partners (Delhivery, Shiprocket, DTDC, Blue Dart) — for delivery of your orders
• Razorpay — our payment gateway, for processing transactions securely
• Email/SMS Providers — for sending order and tracking notifications
• Analytics Tools (e.g. Google Analytics) — to understand site usage in anonymised form

All third parties we work with are obligated to handle your data securely and use it only for the specified purpose. We do not share data beyond what is necessary.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your cart, preferences, and login sessions.

Types of cookies we use:

• Essential Cookies: Required for the website to function (cart, checkout, sessions)
• Analytics Cookies: Help us understand visitor behaviour (Google Analytics)
• Marketing Cookies: Used only if you've consented, for personalised offers

You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect certain website features.

5. Data Security

We take the security of your personal data seriously. Our security measures include:

• SSL encryption (HTTPS) on all pages of our website
• Secure payment processing via Razorpay (PCI-DSS compliant)
• Restricted staff access to customer data on a need-to-know basis
• Regular security reviews and updates

While we implement reasonable safeguards, no system is 100% immune to breaches. In the unlikely event of a data breach affecting your information, we will notify you promptly in accordance with applicable law.

6. Your Rights

As a user and customer, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update or correct inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time using the link in the email
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at support@goldshreem.com. We'll respond within 10 business days.

7. Third-Party Links

Our website may contain links to third-party websites such as social media platforms or partner blogs. These sites operate independently and have their own privacy policies. We are not responsible for their content or data practices.

We recommend reviewing the privacy policy of any third-party site before submitting your personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a child under 18 has provided us with personal data, we will delete it promptly.

If you believe a minor has submitted their information to us, please contact us at support@goldshreem.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, the "Last Updated" date at the top of this page will be revised.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

• Email: support@goldshreem.com
• Website: goldshreem.com
• Business Hours: Monday – Saturday, 10 AM – 7 PM IST